41 posts tagged with "Orders"

A customer orders a throw that's on your shelf and a table that's on preorder. The order can't ship until the table arrives, but the throw still comes off your shelf and sits there for weeks. Meanwhile a newer order that only wants the throw gets backordered, and your store shows it as out of stock or on preorder while a unit is sitting in the warehouse. Ship with preorder fixes that. When an incoming purchase order for the in-stock item will arrive in time for the preorder item, SKU.io reserves the in-stock item from that purchase order instead of the shelf. The order still ships at about the same time, and the shelf unit goes to the next order waiting for it or stays free to sell.

A reseller who ships to California, Texas and Florida needs a certificate for each state, but until now a customer could hold only one exemption, and ticking Tax exempt took tax off every order they placed, even when their certificate had expired or covered a different state. That's exactly what a sales tax audit finds. Resale and tax exemption certificates gives each customer a set of certificates with their states, dates and documents. An order is created without tax only when an approved, in-date certificate covers the state it ships to, and every order shows why it was or wasn't taxed.

Many of the retailers you wholesale to don't want to hold your stock at all. They sell it on their own store and want you to ship each order straight to their customer, without a price or your name on the box. Until now that meant re-keying orders from emails and spreadsheets, hand-swapping packing slips, and chasing tracking numbers to send back. Dropship for retailers turns this into a proper program. You switch it on per retailer and choose how they send you orders. SKU.io ships each one blind, under the retailer's branding, and every shipment's tracking goes back to them automatically.

The emails SKU.io sends for you, such as order confirmations, shipping updates and purchase orders, are often the first thing a customer or supplier sees from your business. Until now, changing one meant hand-editing HTML in a small text box and hoping it looked right in an inbox. Email templates has been rebuilt around an AI assistant: describe the change in plain English, watch a live preview update with a real order, and save when you're happy. The assistant edits the words and the design together, and one change can be applied to every email that needs it.

Changing a handful of values across a list used to mean either opening each record or trusting that every keystroke in the grid was the one you meant. Editable Mode is now a real spreadsheet, and nothing you type is saved until you've seen it. Make all your changes, open Review & save, check each old value against the new one, and save them together, or throw them all away.

When a wholesale order comes in, someone usually has to leave SKU.io, look up a carrier rate, work out a markup and type a shipping line onto the order by hand. Wholesale buyers checking out on your portal often can't see what shipping will cost at all. Shipping cost estimates fix both. Connect your own EasyPost account and SKU.io prices shipping from your warehouse to the customer's address with your carrier rates, contract rates included. You can quote it on sales orders and quotes, show it to buyers at portal checkout, and estimate transport costs for FBA inbound plans.

Your customer portal is the one part of SKU.io your buyers actually see. Until now it looked like SKU.io: our colours, our icon in the browser tab, and a sign-in page and emails with no sign of your business. And once buyers signed in, they went straight to the catalog, so you had nowhere to tell them about a promotion, a new warehouse or a holiday cut-off. Portal branding and the new portal Home page fix both. Upload your logo and pick your colours once, and every page, the sign-in screen and every portal email carries your brand. Buyers can now land on a Home page with your announcements, their account at a glance, and the products you want them to see.

Every online store we have run sat on a CMS: an admin login, a stack of plugins and a theme, each one something to patch, defend and pay for. Stores are built differently now. A coding agent can write any design you can describe, so the store doesn't need a screen for a person to click through. It needs a standard, an API, and the freedom to look like anything. So we built one. Storefront is our open-source store kit, with no CMS in the middle, and starting today SKU.io connects to a Storefront store as a sales channel. Orders flow in, and stock, tracking and products flow back out, with no plugins and no keys to copy.

Some jobs happen one record at a time: add the standard note to an order, flag it for the warehouse, update a supplier in your accounting system. Until now, a workflow could only start on its own, from a schedule or an event, so these jobs stayed manual. Record automations let you run a workflow by hand on the record you're looking at. Open a supplier, product, sales order, purchase order or customer, click the lightning bolt at the top of the page, and pick what to run. A workflow can even hand the job to a script or an AI agent on your own computer, and report the result back on the record.

When you're stuck on a screen, the answer usually lives in a guide on another tab. You search for it, read it, then switch back and try to remember which button it said to click. In-app guides bring that help to you. Open the guide on any SKU.io screen and it slides in beside the page, with the summary, the video walkthrough and the numbered steps for exactly what you're looking at. You can follow along without leaving your work.