Still running a Magento 1 (or OpenMage) storefront? It hasn't had an official update in years, but plenty of stores still sell on it every day — and keeping it in step with the rest of your operation has meant re-keying every order by hand and hoping your published stock levels haven't drifted since the last time someone checked. Magento 1 is now a first-class sales channel in SKU — connect your store once and orders import automatically, your catalog syncs in, and a side-by-side inventory view shows exactly where your real stock and your storefront disagree so you can push the correct numbers back with one click. It lives right alongside Shopify, Amazon, and every other channel, using the same screens you already know.

When the same customer places two or three orders to the same address within a few days, your warehouse shouldn't have to pick, pack, and dispatch each one separately — that's more labels, more trips to the packing bench, and more chances for something to drift out of sync. Merged fulfillment orders let you combine open orders that ship from the same warehouse to the same address into a single fulfillment order, so they're picked, packed, and dispatched together as one. Each sales order keeps its own line items and identity — nothing is destroyed or rewritten. And now, even when auto-dispatch has already sent your orders on to your carrier or 3PL, SKU can still combine them — safely reconciling with the carrier so your customer gets a single parcel instead of two.

Selling in person used to mean running a separate point-of-sale system — Square, Shopify POS, Lightspeed — and then reconciling every one of those sales back into SKU.io at the end of the day. Your on-hand counts, customer history, and financials were always a step behind, and closing the books meant matching two systems by hand. SKU.io Point of Sale removes the second system entirely: a fast, touch-friendly register lives right inside SKU.io. Ring up a sale at the counter and it instantly becomes a paid, fulfilled sales order — inventory decrements on the spot, so your numbers are correct the moment the customer walks out.

If you sell on TikTok Shop, you already know the tax it charges on your time: every order re-keyed into SKU by hand, stock levels that drift out of sync until a listing oversells, tracking numbers copied back into Seller Center one by one, and returns that stay invisible until someone reconciles them weeks later. TikTok's on-time-shipping metrics don't forgive any of it. TikTok Shop is now a first-class sales channel in SKU — connect your seller account once and orders import automatically, available inventory pushes out on a schedule, tracking submits back the moment you fulfill, and returns and refunds land where you can see them. It lives right alongside Shopify, Amazon, and the rest, using the exact same screens you already know.

If you sell decorated goods — embroidered caps, screen-printed tees, engraved tumblers — the details that actually drive the job have never had a real home in your order. Placement, technique, thread or ink colors, stitch count, which logo and whether it's even been digitized yet: all of it ended up crammed into a line's description or a spreadsheet on someone's desk, unqueryable and impossible to cost. Made-to-Order Decoration brings that world into SKU.io as structured data — a decoration spec you attach to any order line, registries of methods and placements you control, and a pro-forma cost estimate that shows you the margin before you accept the order.

You've placed the order, the goods are on their way, and in many cases you've already paid a deposit up front — but the supplier's tax invoice never landed in your inbox. Those missing invoices quietly pile up: your books don't reconcile, you can't reclaim the VAT/GST on money you've already spent, and chasing them means digging through purchase orders one by one to work out who still owes you paperwork. Request Missing Invoices from Suppliers turns that scramble into a one-click ask. SKU now surfaces every purchase order still waiting on its invoice in a dedicated worklist, and lets you email the supplier a polished request — for a single order, or for all of their outstanding orders at once.

Quoting a customer used to mean creating a sales order, flagging it as a quote, and then remembering to filter those quotes back out of every list, total, and report. There was no real quote lifecycle, no clean way to track what you'd sent, and "converting" a quote to an order was a flag flip that could quietly let the price drift before the order was worked. Quotes are now a first-class part of SKU.io — with their own workspace, their own status lifecycle, a branded quote document, and a one-click, price-locked conversion to a sales order.

Customer returns used to mean stitching together a refund here, an inventory adjustment there, and a fresh judgment call on every item about whether it could go back on the shelf. There was no single place to see what was coming back, decide what should happen to it, or measure how much value you were recovering. Returns Management brings the whole flow together: authorize returns as RMAs, receive them at a scan-driven station, let your own rules decide each item's fate, and track recovery in a dedicated dashboard — with marketplace returns pulled in and matched to orders automatically.

Keeping your catalog, inventory, and orders in sync has always meant repetitive busywork: downloading a supplier's price file, massaging the columns, importing it, and doing it all again next week — or asking for custom development every time a partner sends data a slightly different way. Workflows changes that. It's a visual automation builder inside SKU.io where you chain a trigger to a series of actions on a drag-and-drop canvas: when a file lands on an FTP server, when a schedule fires, or when something happens in SKU itself, your workflow picks the data up, transforms it, and writes it into your account — no spreadsheets, no waiting on engineering.

Need to tell a batch of customers their orders are delayed, back in stock, or shipping Monday? Until now that meant opening each sales order and sending one email at a time — and a customer with five orders received five separate emails. Bulk Customer Emails changes that. Select any set of sales orders and SKU emails their customers in a single action, automatically grouping every order for the same customer into one message, skipping anyone without an address, and recording each send to the order's history.