Amazon
This chapter covers what's specific to your Amazon channel under Apps & Integrations. Connecting, syncing, and the controls every channel shares live in Integration Basics; the pages here pick up where Amazon works differently. They're grouped by stage: setting up each region, sending stock into FBA and AWD, tracking and valuing the stock Amazon holds, following what Amazon ships and what comes back, shipping and pricing the orders you fulfill yourself, recovering what Amazon owes you for lost and damaged FBA stock, and posting your settlements.
| To… | Go to… |
|---|---|
| find orders whose Amazon Business buyer chose pallet delivery, and ship them by freight | Ship Amazon pallet delivery orders |
Set up
Connect Amazon for each region you sell in, turn on FBA inventory tracking, and connect Amazon Ads. Start at Set up.
| To… | Go to… |
|---|---|
| connect a Seller Central account for one region, and add another region or account | Connect Amazon and choose your marketplaces |
| start tracking the stock you hold at Amazon, from a date you choose | Turn on FBA inventory tracking |
| pull Sponsored Products spend in and count it in each product's margin | Connect Amazon Ads and attribute ad spend to products |
| choose whether Amazon BIL or SKU.io prices Amazon.ca and Amazon.com.mx, price them at a target margin, and fix offers still at the US number | Price your Amazon Canada and Mexico offers |
| look up what any Amazon Settings control does | Amazon settings reference |
Pricing
Control the minimum and maximum on your Amazon offers separately from the SKU.io price guardrails, fix listings Amazon deactivated for their price, set the Business price and quantity discounts Amazon shows business buyers, and price your other marketplaces. Start at Pricing.
| To… | Go to… |
|---|---|
| understand how Amazon's min/max differs from the SKU.io price guardrails | Amazon min/max and SKU.io price guardrails |
| choose what SKU.io publishes as Amazon's minimum and maximum | Set Amazon min/max allowed prices |
| find and fix listings outside their Amazon limits | Fix Amazon listings outside their min/max |
| let SKU.io set your Amazon Business price and quantity discounts from your consumer price | Price your Amazon Business offers |
FBA inbound
Plan and ship stock to Amazon's fulfillment centers, hand the packing to a 3PL or supplier, and reconcile what Amazon received. Start at FBA inbound.
| To… | Go to… |
|---|---|
| plan, pack, place, label and ship an FBA shipment, including choosing a placement option and its fee | Send stock to FBA with an inbound plan |
| see how long each route takes to restock each FBA region, and override, prioritise or re-measure those lead times | Plan with lead times into FBA |
| let a 3PL or supplier confirm stock, build kits and pack boxes through a portal link | Hand an FBA inbound plan to a 3PL or supplier |
| compare shipped with received, book shortages and claim them | Reconcile what Amazon received |
| process shipments from Amazon's old inbound workflow | Process legacy FBA shipments |
AWD
Track the stock you hold in Amazon Warehousing and Distribution, and map the merchant SKUs an AWD shipment couldn't match. Start at AWD.
| To… | Go to… |
|---|---|
| track stock held in Amazon Warehousing and Distribution | Track AWD inventory |
| map the merchant SKUs an AWD shipment couldn't match | Map merchant SKUs AWD can't match |
FBA inventory
How SKU.io tracks and values the stock you hold at Amazon, from Amazon's ledger and minimum stock levels to removals and AWD. Start at FBA inventory.
| To… | Go to… |
|---|---|
| understand how Amazon's ledger becomes your FBA stock, costs and journals | How FBA inventory is tracked |
| link each FNSKU to its product, map new ones automatically, and remap one from a date | Map FNSKUs to products |
| see fulfillable, unsellable, reserved, inbound and researching units, and stock per fulfillment center | Read FBA stock by state |
| set a minimum stock level per product at each FBA region, and get alerted before a product runs out at Amazon | Set FBA minimum stock levels |
| see what your FBA stock is worth and tie it to your books | Value your FBA inventory |
| review Amazon's adjustments, ledger gaps and units without a cost | Investigate FBA ledger discrepancies and cost exceptions |
| see what Amazon charged each month for stock it has held too long, and turn it into costs | Check the FBA aged inventory surcharge |
FBA shipments and returns
Match MCF orders, look up what Amazon shipped, review FBA customer returns, and receive removal orders back into stock. Start at FBA shipments and returns.
| To… | Go to… |
|---|---|
| match the Multi-Channel Fulfillment orders Amazon shipped to your sales orders, or create or archive them | Match Amazon MCF orders to sales orders |
| review what customers returned to FBA | Review FBA customer returns |
| find what Amazon shipped, with carrier and tracking | Look up what Amazon shipped |
| receive stock Amazon sends back, and follow disposals | Receive FBA removal orders back into stock |
Merchant-fulfilled orders
Ship the Amazon orders you fulfill yourself, and keep your merchant-fulfilled offers working alongside FBA. Start at Merchant-fulfilled orders.
| To… | Go to… |
|---|---|
| bring in the orders you ship yourself, map shipping speeds, and send tracking to Amazon | Ship Amazon merchant-fulfilled orders |
| keep an MFN offer live, publishing your stock only when FBA runs low | Keep MFN offers live as an FBA backup |
| give the listings you ship yourself their own price levels | Price Amazon MFN listings differently |
FBA reimbursements
Understand how FBA reimbursements are booked, recover what Amazon owes, check you're paid at cost, reconcile, and post reimbursed COGS. Start at FBA reimbursements.
| To… | Go to… |
|---|---|
| find reimbursements Amazon owes you, file them in Seller Central, and track what Amazon pays | Recover money Amazon owes you |
| understand how SKU.io books the cost of FBA units Amazon loses, pays for, claws back or finds | How FBA reimbursements are accounted for |
| see whether Amazon pays what lost units cost you, and follow each payment to its loss | Check whether Amazon reimburses you at cost |
| find and fix mismatches between settlements, the reimbursements report and your inventory ledger | Reconcile FBA reimbursements |
| move the cost of reimbursed units into their own COGS account each settlement period | Post reimbursed-unit COGS |
| look up a loss status, exception, journal status or setting | FBA reimbursement reference |
Settlements and transactions
Review the charges, fees and refunds Amazon reports, and map settlement lines to your accounts. Start at Settlements and transactions.
| To… | Go to… |
|---|---|
| see, process, or undo the charges, fees, and refunds Amazon reports | Review Amazon financial transactions |
| map every kind of settlement line to your accounts, so each settlement posts and matches its deposit | Map Amazon settlements to your accounts |