Shippo
Shippo is a US multi-carrier shipping service. With Shippo connected, you ship orders from your own warehouse without leaving SKU.io: you compare live rates from every carrier on your Shippo account, buy the label, and print it. SKU.io records the shipment with its tracking and cost, and sends the tracking to your sales channel.
What moves each way
| Direction | What moves | When |
|---|---|---|
| Out to Shippo | A rate request for the parcels on a fulfillment order, then the purchase of the rate you pick | When you use Buy Label on a fulfillment order |
| Out to Shippo | Fulfillment orders, as Shippo orders you can also ship from the Shippo dashboard | When you submit a fulfillment order to Shippo, while Auto-push orders to Shippo is on |
| Out to Shippo | A refund request for a label you void | When you void a label |
| In from Shippo | Labels, tracking numbers, and label cost | At once when you buy in SKU.io. Labels bought in the Shippo dashboard arrive through Shippo's updates, and the orders and labels sync checks every 30 minutes. |
| In from Shippo | Tracking status, up to Delivered, and refund results | Through Shippo's updates, with an hourly check to catch anything missed |
| In from Shippo | Your carrier accounts and their service levels | Daily, and whenever you click Sync Carriers From Shippo |
The 30-minute and daily syncs run only while Enable Automatic Sync is on. The hourly tracking check always runs. Shippo holds no stock, so it doesn't receive your products or inventory.
Test mode and live mode
Your Shippo API token decides the mode. A token that starts with shippo_test_ buys free sample labels marked SAMPLE, and the connection shows a Test mode chip. A token that starts with shippo_live_ buys real labels that Shippo bills you for. Labels bought in test mode never send tracking to your sales channel. To switch, replace the token under Settings → Connection.
Where to find it
Go to Apps & Integrations, open Shipping & Fulfillment, and choose Shippo. You can connect one Shippo account.
| Tab | What it's for |
|---|---|
| Dashboard | Labels and label spend for the last 30 days, parcels in transit and delivered, pending refunds, failed updates, unmapped service levels, labels bought outside SKU.io, and the state of each sync |
| Orders | Fulfillment orders pushed to Shippo, their status, and the labels bought against them |
| Labels | Every label, with its carrier, service, tracking, cost, and refund status. Print or void a label from here. |
| Carriers | Your Shippo carrier accounts, and the SKU.io shipping method each service level stands for |
| Warehouses | The ship-from address Shippo uses for each of your warehouses |
| Webhooks | The updates SKU.io registered with Shippo, and every update Shippo sent |
| Activity | Every change to the connection and its orders, labels, and carriers |
| Settings | Sync, auto-push, label format, shipping cost, the API token, and disconnecting |
| To… | Go to… |
|---|---|
| connect Shippo, map your carriers, and add a ship-from address for each warehouse | Connect Shippo |
| compare rates, buy a label for a fulfillment order, print it, or void it | Buy a shipping label with Shippo |