ShipBob
ShipBob is a third-party logistics (3PL) network: it holds your stock in its fulfillment centers and ships your orders. The connection sends orders out to ShipBob, and brings shipments, tracking, shipping cost, inventory, returns, and receiving orders back into SKU.io.
What moves each way
| Direction | What moves | When |
|---|---|---|
| Out to ShipBob | Fulfillment orders from warehouses mapped to a ShipBob fulfillment center | When the fulfillment order is submitted |
| In from ShipBob | Shipments, tracking numbers, and the shipment's invoice amount as shipping cost | Through ShipBob's notifications, with a sync every 15 minutes |
| In from ShipBob | On-hand, committed, and fulfillable stock per fulfillment center | Every 15 minutes |
| In from ShipBob | Your ShipBob product catalog, so you can map products | Daily |
| In from ShipBob | Returns and warehouse receiving orders, as read-only lists | Hourly |
SKU.io never changes your SKU.io stock on its own from ShipBob's numbers. ShipBob's stock is kept as a copy that you compare against SKU.io on the Inventory tab, and you decide when to correct SKU.io with a stock take. ShipBob doesn't receive your products, purchase orders, or returns from SKU.io: create receiving orders in ShipBob.
Where to find it
Go to Apps & Integrations, open Shipping & Fulfillment, and choose ShipBob. You can connect one ShipBob account.
| Tab | What it's for |
|---|---|
| Dashboard | Status, fulfillment counts, sync health, and the Sync from ShipBob menu |
| Orders | Your ShipBob orders and the SKU.io fulfillment each one belongs to |
| Shipments | One row per parcel ShipBob ships |
| Inventory | ShipBob stock compared with SKU.io, discrepancies, and stock takes |
| Products | The ShipBob catalog and which SKU.io product each item is |
| Returns | ShipBob returns |
| Receiving | Warehouse receiving orders, with box labels |
| Warehouses | Which fulfillment center is which SKU.io warehouse |
| Shipping Methods | Which ShipBob service each SKU.io shipping method becomes |
| Webhooks | The notifications ShipBob sends |
| Activity Log | Every change to the connection |
| Settings | Sync start date, default shipping method, entities to sync, shipping cost, and the token |
| To… | Go to… |
|---|---|
| connect ShipBob and map your fulfillment centers, products, and shipping methods | Connect ShipBob |
| compare ShipBob stock with SKU.io and correct the difference | Reconcile ShipBob inventory |
| hand a single fulfillment order to ShipBob | Dispatch to a fulfillment provider |
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