D3

D3 Logistics is a 3PL in Sydney. Unlike most 3PLs, SKU.io never sends orders to D3. D3's own system downloads them from SKU.io on a schedule, ships them, and reports each shipment back with its tracking number.

How download-style fulfillment works

D3's system checks SKU.io for new orders every 30 minutes, on the hour and the half hour. Each check collects every fulfillment order you've released from a warehouse mapped to D3.

1. You release the order. On a D3 warehouse, a new fulfillment order reads Pending, and its button is Release for D3, not Submit. Releasing makes the order available to D3. Nothing is sent yet.

   

   After you release it, the card reads Released — awaiting pickup:

   

2. D3 downloads it. The first check after you release it collects the order, and the fulfillment order changes to Downloaded. From now on D3 has its own copy of the order, under the number shown on the card, such as D3-10482.1.

   

3. D3 confirms it (optional). D3 can confirm it has the order and will ship it. The fulfillment order then reads Acknowledged. D3 doesn't have to confirm before it ships.

4. D3 ships it. D3 reports the shipment with its carrier and tracking number. SKU.io records the shipment, deducts the stock from the D3 warehouse, and closes the fulfillment order.

   

Status	What it means	What you can do
Pending	Not released yet. D3 can't see it.	Edit it, move it to another warehouse, or release it.
Released	Waiting for D3's next check, at most 30 minutes away.	Cancel it. D3 never sees it.
Downloaded	D3 has its own copy and will pick, pack and ship it.	Cancel it here first, then ask D3 to delete it. See Cancel an order D3 has downloaded.
Acknowledged	D3 has confirmed it will ship the order.	Same as Downloaded.
Shipped	D3 reported the shipment. Tracking is on the sales order.	Nothing. It's done.

Once a fulfillment order is released, you can't move it to another warehouse. Cancel it instead: SKU.io creates a replacement fulfillment order for the items, which you can move.

What moves each way

Direction	What moves	When
Out to D3	Released fulfillment orders from warehouses mapped to D3, with the ship-to address, lines and shipping method	When D3's system checks, every 30 minutes
In from D3	Shipments, with the carrier, shipping method and tracking number	As soon as D3 ships
In from D3	Confirmation that D3 will ship an order (optional)	When D3 sends it

When you cancel an order

Because D3 keeps its own copy of every order it downloads, cancelling a Downloaded order in SKU.io doesn't remove it from D3. SKU.io warns you before you cancel, raises a Cannot Cancel Fulfillment at Provider alert, and notes the order, so you know to ask D3 to delete it. If D3 ships a cancelled order anyway, SKU.io refuses the shipment and raises a Shipping Provider Shipped a Cancelled Fulfillment alert. D3 can also read your cancellations automatically once its system supports it.

The full steps are in Cancel an order D3 has downloaded.

Where to find it

D3 connects to SKU.io as an API Shipping Provider. Go to Apps & Integrations and open your D3 connection.

Tab	What it's for
Dashboard	Order counts, D3's last check, and the API tokens D3 uses
Activity	Every check and shipment report D3 sent
Inbound Events	The full detail of each call, including any errors
Settings	The connection name, warehouse mappings, and the tracking rule

To…	Go to…
connect D3 and map its warehouse	Connect D3
cancel an order after D3 has downloaded it	Cancel an order D3 has downloaded
release a single fulfillment order	Dispatch to a fulfillment provider

Video transcript

D3 is a 3PL that works differently from most. SKU.io never sends D3 anything. Instead, the D3 system downloads your orders every 30 minutes, on the hour and the half hour. Open an order that ships from your D3 warehouse, and go to its Fulfillment tab. This one isn't released yet, so D3 can't see it. Click Release for D3. The dialog shows exactly what D3 will download, and from which warehouse. Click Release to confirm. A moment later, the order reads Released, and D3 picks it up at its next check. Next, an order D3 has already picked up. Its fulfillment order reads Downloaded. D3 now holds its own copy, under the number shown here. Finally, an order D3 has shipped. When D3 ships, its system reports the carrier and the tracking number. SKU.io records the shipment, deducts the stock, and closes the fulfillment order. One thing to remember. D3 keeps every order it downloads. To cancel one, cancel it here first, then ask D3 to delete it from its system.