TikTok Shop
Connect your TikTok Shop by approving SKU.io in TikTok's Seller Center. Orders, products, returns, and refunds come in; tracking, stock levels per warehouse, prices, and customer refunds go out. If your shop uses Fulfillment by TikTok (FBT), you can also plan and send stock into TikTok's fulfillment centers from SKU.io.
What moves each way
| Direction | What moves |
|---|---|
| In from TikTok Shop | Orders, which become SKU.io sales orders. You can hold back orders whose products aren't mapped yet |
| In from TikTok Shop | Products, linked to your SKU.io products |
| In from TikTok Shop | Returns, refunds, and finance transactions, on their own tabs |
| Out to TikTok Shop | Packages and tracking for orders you ship |
| Out to TikTok Shop | Stock levels, per TikTok warehouse |
| Out to TikTok Shop | Prices, when SKU.io is the master of price |
| Out to TikTok Shop | Refund requests you issue from a sales order, when Allow refunds from SKU is on |
| Out to TikTok Shop | FBT inbound plans that send stock into Fulfillment by TikTok, when FBT is on |
Each import and send has its own switch under Settings → Sync. See Manage a connected app.
Where to find it
Go to Apps & Integrations, open Sales Channels, and choose TikTok Shop. Pick a connection to open its tabs: Dashboard, Orders, Products, Inventory, Pricing, Fulfillments, Returns, Refunds, Transactions, Webhooks, Activity Log, and Settings.
When you turn on FBT under Settings → FBT, four more tabs appear: Inbound Plans, Inbound Orders, Appointments, and FBT Inventory. An inbound plan sends stock from one of your warehouses or a supplier into Fulfillment by TikTok.
| To… | Go to… |
|---|---|
| connect a TikTok Shop and choose what syncs | Connect TikTok Shop |
| refund a buyer on TikTok Shop from a sales order | Refund a customer on the sales channel |
| send SKU.io prices to TikTok Shop | Sync prices with your sales channels |