ShipHero
ShipHero is a warehouse management system that many 3PLs run. The connection sends orders out to ShipHero, brings shipments and tracking back, and lets you compare ShipHero's inventory with SKU.io's and correct the difference with a stock take.
What moves each way
| Direction | What moves | When |
|---|---|---|
| Out to ShipHero | Fulfillment orders from warehouses mapped to a ShipHero warehouse | When the fulfillment order is submitted |
| In from ShipHero | Shipments and tracking numbers | Through ShipHero's shipment notifications, with a sync every 10 minutes |
| In from ShipHero | Order cancellations | When ShipHero cancels an order, SKU.io cancels the matching sales order |
| In from ShipHero | On-hand stock per product | When you click Refresh Inventory |
| In from ShipHero | The inventory change history (Inventory Audit) | When you sync it |
ShipHero doesn't receive your products, purchase orders, or returns. SKU.io never changes its own stock from ShipHero's numbers: you review the differences and decide with a stock take.
A ShipHero cancellation cancels the whole sales order
When ShipHero tells SKU.io an order was cancelled, SKU.io cancels the matching sales order, not just the fulfillment. Cancel in ShipHero only when the customer's whole order is off.
Where to find it
Go to Apps & Integrations, open Shipping & Fulfillment, and choose Shiphero. You can connect one ShipHero account.
| Tab | What it's for |
|---|---|
| Dashboard | Connection, orders by status, order sync, tracking updates, and webhook health |
| Settings | Name, credentials, and what syncs |
| Warehouses | Which ShipHero warehouse is which SKU.io warehouse |
| Shipping Methods | What each shipping label ShipHero reports means in SKU.io |
| Orders | Your ShipHero orders and the SKU.io fulfillment each one belongs to |
| Shipments | Shipments ShipHero reported, with tracking |
| Products | ShipHero SKUs and the SKU.io product each one is |
| Inventory | ShipHero's on-hand compared with SKU.io's, and stock takes |
| Inventory Audit | ShipHero's history of every inventory change |
| To… | Go to… |
|---|---|
| connect ShipHero and map warehouses, products, and shipping labels | Connect ShipHero |
| compare ShipHero stock with SKU.io and correct the difference | Reconcile ShipHero inventory |
| hand a single fulfillment order to ShipHero | Dispatch to a fulfillment provider |
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