ShipBob tabs and columns reference
A ShipBob connection has 14 tabs. To open them, go to Apps & Integrations, open ShipBob, and choose your connection. This page is the full list of what's on each tab: the buttons at the top, the filters, every column, and what you can do from a row. The task pages describe only the columns their task needs and link here for the rest.
| Tab | Answers |
|---|---|
| Dashboard | Is everything flowing? |
| Orders | What did ShipBob receive, and which SKU.io order is it? |
| Shipments | What shipped, when, with which tracking number, at what cost? |
| Inventory | Does ShipBob's stock match SKU.io's? |
| Products | Which SKU.io product is each ShipBob product? |
| Returns | What's coming back, and what happened to it? |
| Receiving | What stock is on its way into ShipBob? |
| Warehouses | Which fulfillment center is which SKU.io warehouse? |
| Shipping Methods | Which ShipBob service does each SKU.io shipping method become? |
| Bills | What did ShipBob charge, and where did each cost land? |
| Invoices | Do ShipBob's invoices add up? |
| Webhooks | Are ShipBob's notifications arriving? |
| Activity Log | Who changed what, and when? |
| Settings | How is the connection set up? |
What every list tab shares
Most tabs are lists with the same toolbar:
- Search box over the list. Its hint says what you can search by.
- Filters shows or hides the quick filter chips, such as Status: All.
- Advanced Filters combines conditions on any column.
- Columns shows how many columns are visible, such as 12/12. Use it to show, hide, or reorder them. Columns marked off by default on this page are hidden until you turn them on.
- Save view and Views save a filter and column set and bring it back.
- Reload re-reads the list from what SKU.io already holds. It doesn't contact ShipBob.
- Sync from ShipBob pulls the latest data from ShipBob now. See Run a sync by hand.
- Right-click a row to open its menu. Click an ID or reference to open the record it names.
The status values in each list are explained in ShipBob statuses reference.
Dashboard
Status, fulfillment counts, and sync health at a glance.
Buttons: Reload re-reads the figures. Sync from ShipBob opens a menu that starts a sync for one data type: Sync Orders, Sync Shipments, Sync Inventory, Sync Fulfillment Centers, Sync Shipping Methods, Sync Returns, or Sync Receiving. Track each sync in the job tray. While one sync runs, the menu is unavailable.
Cards:
| Card | Sub-label | Counts |
|---|---|---|
| Processing Orders | Awaiting fulfillment | ShipBob orders still processing |
| Shipped (7d) | Last 7 days | Shipments shipped in the last seven days |
| Exceptions | Need attention | Shipments stopped by an exception |
| On Hold | Held shipments | Shipments on hold |
| Unmapped Products | Not linked to SKU.io | ShipBob products with no SKU.io product |
| WROs In Progress | Receiving orders | Receiving orders not yet completed or cancelled |
| Open Returns | Awaiting completion | Returns not yet completed or cancelled |
Sync Status card: the Connection chip, how many data types have synced (for example 5/5 synced), a table of Sync Type, Last Synced, and Result for Orders, Shipments, Inventory, Returns, and Receiving, and the Webhook Health line. See Check ShipBob webhooks and activity.
Orders
One row per ShipBob order: the ones SKU.io sent, plus read-only orders from your other ShipBob sales channels.
Buttons: Reload re-reads the list. Sync from ShipBob opens a dialog that shows the Latest Synced Order and Total Synced. On Fetch New Orders, choose Fetch Since Latest Sync (recommended), From Sync Start Date, Custom Date Range, or Full Re-sync, then click Fetch Orders. On Search Specific Order, look one order up and click Download (an order SKU.io doesn't have yet) or Update (one it already has).
Search: order number, reference, the tracking number of any of its shipments, or ShipBob ID.
Filters: Status (Processing, Exception, On Hold, Partially Fulfilled, Fulfilled, Cancelled, Import Review), SKU Link (Linked or Unlinked to a SKU.io fulfillment order), and Date.
| Column | What it shows |
|---|---|
| ID | The order's number in SKU.io. |
| ShipBob ID | ShipBob's order ID. |
| Order # | The order number ShipBob shows. For an order SKU.io sent, it's the fulfillment order number, such as SO-SB-1001.1. |
| Reference | The reference ShipBob holds for the order. |
| Fulfillment Order | The SKU.io fulfillment order, linked. — for an external order. |
| Sales Order | The SKU.io sales order, linked. |
| Status | ShipBob's order status, plus a purple External chip for an order from another ShipBob channel. |
| Shipments | How many shipments the order has. |
| Tracking # | The tracking number, or a count such as 2 tracking #s when the order shipped in several parcels. |
| Purchase Date | When the order was placed. |
| Created At | When SKU.io first saw the order. |
| Last Synced At | When SKU.io last refreshed it. Off by default. |
Row menu: View Order, Copy Order #, and Copy Tracking # (or Copy Tracking #s). Click a row to open the order's detail page. See Find and review ShipBob orders.
Shipments
One row per parcel ShipBob ships. An order splits into several shipments when its items ship separately.
Buttons: Reload and Sync from ShipBob.
Search: tracking number, shipment ID, or carrier.
Filters: Status (every shipment status, from None to Import Review) and Date.
| Column | What it shows |
|---|---|
| ID | The shipment's number in SKU.io. |
| Shipment ID | ShipBob's shipment ID. The refresh icon beside it refreshes just this shipment from ShipBob. |
| Order | The order it belongs to, linked. |
| Status | ShipBob's shipment status. |
| Status Detail | The latest status detail, such as In Transit or Out of Stock. |
| Tracking # | The tracking number. |
| Carrier | The carrier. |
| Invoice Amount | What ShipBob charged to ship it. SKU.io records this as the fulfillment's shipping cost, when Record shipping costs is on. |
| Cartons | How many cartons it shipped in. |
| Est. Fulfillment | When ShipBob expects to ship it. Off by default. |
| Shipped At | When it shipped. |
| Delivered At | When it was delivered. Off by default. |
| Fulfillment | The SKU.io fulfillment recorded for it, by its number, linked. — until it ships, or for an external order. |
| Last Synced At | When SKU.io last refreshed it. Off by default. |
Row menu: View Shipment, Open Tracking, and Copy Tracking #. Click a row to open the shipment's detail page. See Track ShipBob shipments and exceptions.
Inventory
ShipBob's stock per fulfillment center, compared with SKU.io's.
Buttons: Warehouse chooses one mapped warehouse or All Warehouses. Reload re-reads the figures, and Sync from ShipBob syncs stock now. When a fulfillment center isn't mapped, a banner says so, with Map Fulfillment Centers.
Cards: Level Rows (one per item and fulfillment center), Discrepancies, SKU.io Only, ShipBob Only, On Hand, Fulfillable, Committed, and Awaiting.
The tab has four views:
| View | Columns | Actions |
|---|---|---|
| All Inventory | ID, Product (the ShipBob SKU, linked, with the product name and the mapped SKU.io product), Fulfillment Center (by name), On Hand, Committed, Fulfillable, Awaiting, Internal Transfer, Last Synced. Search by SKU or product name. Filter by Fulfillment Center and Date. | Right-click a mapped row for View SKU.io Product. |
| Discrepancies | A checkbox, ID, Product, Warehouse, ShipBob On Hand, SKU.io On Hand, Delta, and Value (the delta priced at the product's best available cost). One row per product and warehouse. The header shows the item count, Net Δ, and the total Value. | Stock Take All, Stock Take Selected, Export CSV. |
| SKU.io Only | ID, SKU, Name, Type, Unit Cost, SKU.io Qty: products with stock in a mapped warehouse that ShipBob has never reported. | Export CSV. |
| ShipBob Only | ID, SKU, Name, Type, Barcode, On Hand, Fulfillable, Status, Actions: ShipBob products with stock but no SKU.io product. Filter by Status (Needs Review, Unmapped). | In Actions, the link icon (Map) opens the same mapping dialog as the Products tab. The search icon opens your SKU.io product list searched for the item. Export CSV. |
Switching views clears the previous view's filters. See Review ShipBob inventory and Create a stock take from ShipBob discrepancies.
Products
Your ShipBob catalog and the SKU.io product each item is mapped to. A product must be mapped before its ShipBob stock counts toward inventory.
Buttons: Reload, Auto-Match (matches unmapped products by SKU, barcode, UPC, or GTIN, and flags ambiguous matches for review), and Sync from ShipBob.
Cards: Products, Mapped, Needs Review, and Unmapped. Click a card to filter the list to it.
Search: name, SKU, barcode, UPC, or GTIN.
Filters: Mapping (All Products, Mapped, Needs Review, Unmapped, Bundles) and Date.
| Column | What it shows |
|---|---|
| ID | The product's number in SKU.io. |
| ShipBob Product ID | ShipBob's product ID. |
| Variant ID | ShipBob's variant ID. Off by default. |
| Name | The ShipBob product name. |
| SKU | The ShipBob SKU. It can differ from the SKU.io SKU. |
| Barcode | The barcode. |
| UPC | The UPC. Off by default. |
| GTIN | The GTIN. Off by default. |
| Type | Regular or Bundle. |
| On Hand | Total on hand across fulfillment centers. |
| Fulfillable | Total available to ship. |
| Committed | Total held for open orders. Off by default. |
| Awaiting | Total inbound. Off by default. |
| Mapped SKU Product | The SKU.io product, linked, or Not mapped. |
| Mapping | Mapped, Needs Review, or Unmapped. |
| Last Synced | When SKU.io last refreshed it. |
| Actions | Map or change the mapping, or open the product's detail page. For a Needs Review product, the mapping dialog names the barcode or SKU that matched several SKU.io products and lists them so you can pick one. |
Row menu: View Product and View Mapped SKU Product. See Map ShipBob products.
Returns
ShipBob returns, read-only.
Buttons: Reload and Sync from ShipBob.
Search: return ID, reference, or tracking number.
Filters: Status, Return Type (Regular or Return to Sender), and Date.
| Column | What it shows |
|---|---|
| ID | The return's number in SKU.io. |
| ShipBob Return ID | ShipBob's return ID. |
| Reference | The return's reference, such as an RMA number. |
| Status | ShipBob's return status. |
| Return Type | Regular or Return to Sender. |
| Original Shipment | The shipment the items came from, linked when SKU.io holds it. |
| Sales Order | The SKU.io sales order the return came from, linked. — for an order SKU.io didn't send. |
| Tracking # | The return's tracking number. |
| Invoice Amount | What ShipBob charged for the return. |
| Insert Date | When ShipBob created the return. |
| Last Synced At | When SKU.io last refreshed it. |
Click a row to open the return's detail page. See Review ShipBob returns.
Receiving
Warehouse receiving orders: stock on its way into a ShipBob fulfillment center.
Buttons: Reload and Sync from ShipBob.
Search: WRO ID.
Filters: Status (including Partially Arrived), Fulfillment Center, and Date.
| Column | What it shows |
|---|---|
| ID | The receiving order's number in SKU.io. |
| WRO ID | ShipBob's receiving order ID. |
| Status | ShipBob's receiving status. |
| Fulfillment Center | The fulfillment center receiving it, by name. |
| Purchase Order | The purchase order number on the receiving order, linked when exactly one SKU.io purchase order matches. |
| Expected Arrival | When ShipBob expects it. |
| Insert Date | When it was created in ShipBob. |
| Boxes | How many boxes. |
| Expected Qty | Units expected. |
| Received Qty | Units received. |
| Stowed Qty | Units put away on shelves. |
| Last Synced At | When SKU.io last refreshed it. |
Click a row to open the receiving order's detail page, where Box Labels downloads the box labels as a PDF. Box Labels is unavailable once the receiving order is Completed or Cancelled. See Review ShipBob receiving orders.
Warehouses
One card per ShipBob fulfillment center, with the SKU.io warehouse it's mapped to.
Buttons: Reload and Sync from ShipBob (pulls new fulfillment centers). The header counts how many are mapped and unmapped.
Each card shows the fulfillment center's name, its city, state, and country, and an Unmapped chip when it has no warehouse. Choose a warehouse in the card's list, or leave it at Not mapped. The list offers every warehouse you can map: a direct warehouse set to manual fulfillment, or one already mapped to this connection. Click Save Mappings, and confirm which warehouses become ShipBob warehouses. Click Revert to discard your changes. See Map ShipBob fulfillment centers to warehouses.
Shipping Methods
One row per ShipBob shipping service, with the SKU.io shipping method that resolves to it.
Buttons: Auto-match, Export CSV, Import CSV, Reload, and Sync from ShipBob (pulls new services). The header shows the total and how many are mapped and unmapped.
Filters: Mapped (Mapped, Unmapped) and Type (Active, Inactive). Search by service name.
| Column | What it shows |
|---|---|
| Checkbox | Select services, then use Apply to selected or Clear mappings. |
| ID | The service's number in SKU.io. |
| ShipBob Service | The ShipBob service name and description, with Default on your ShipBob account's default service, Active or Inactive, and Unmapped when it has no SKU.io method. SKU.io doesn't fall back to the Default service. It uses the Fallback ShipBob shipping method on Settings → General. |
| SKU Shipping Method | The SKU.io shipping method mapped to it. Choose one in the list. |
Click Save Mappings to keep your changes, or Revert to discard them. See Map ShipBob shipping methods.
Bills
Every charge, credit, and payment ShipBob bills you, and where SKU.io placed each cost. The tab fills once billing is on in Settings → Financial.
Header: the period the figures cover, and how many transactions it holds. Set a Date filter to change it.
Cards: Attributed to orders, Attributed to products, Unattributed, and Pending, then one card per fee type with its total, its bill count, and its share of the period. A Payment card shows not a cost. A voided bill isn't counted in its fee type's card, which notes it, such as 1 voided not counted.
Buttons: Sync Bills, with the time of the last sync.
Search: bill number, reference, store order number, transaction ID, or fee type.
Filters: Fee Type, Reference Type, Date, Status, Unattributed Reason, Sales Channel, and Invoice.
| Column | What it shows |
|---|---|
| Checkbox | Select bills, then click Re-attribute selected. |
| Bill | The bill's number in SKU.io. Click it to open the bill's details. |
| Charged | The charge date. |
| Fee Type | ShipBob's fee name, such as Shipping or Warehousing Fee. |
| Reference Type | What the charge is for: Shipment, Return, Storage, Receiving, or None. |
| Reference | The ShipBob shipment, return, or other reference. |
| Amount | The amount. |
| Currency | The currency ShipBob billed in. |
| Sales Channel | The sales channel of the order the charge belongs to. |
| Attributed To | The sales order, product, or purchase order the cost landed on, linked, or the cost entry that holds it. For an unattributed or pending bill, the reason. See Unattributed reasons. |
| Status | The bill status. |
| Invoice # | The ShipBob invoice the bill is on, or Not invoiced. |
Row menu: View bill details, a link to where the cost landed, Open in ShipBob, Re-attribute, and Mark void (or Unvoid). See Review ShipBob bills and fix unattributed charges.
Invoices
ShipBob's invoices, each compared with the bills SKU.io holds for it.
Cards: Reconciled, Variance, Awaiting transactions, and Unattributed on these invoices.
Buttons: View Bills opens the Bills tab.
Search: invoice number or type.
Filters: Type, Status, and Date.
| Column | What it shows |
|---|---|
| Invoice # | ShipBob's invoice number. |
| Date | The invoice date. |
| Type | ShipBob's invoice type, such as Shipping, Warehouse Storage, Inbound Fee, Returns Fee, Additional Fees, Credits, or Payment. |
| ShipBob Amount | The invoice total. |
| Σ Transactions | The total and count of the bills SKU.io holds for it. |
| Coverage | A bar splitting the total into attributed, pending, and unattributed. Hover it for amounts. |
| Unattributed | How much of it is unattributed. |
| Variance | The invoice total minus the bills' total. $0.00 when they match. |
| Status | Reconciled, Variance, or Awaiting transactions. |
| Accounting | Whether it's posted to your books, such as Posted, Draft, or Not posted yet. A payment shows Not posted. Off means posting is switched off. See Invoice accounting statuses. |
Click a row to expand it. It shows a breakdown from Billed by ShipBob down to attributed, pending, unattributed, and excluded amounts, plus what to do next.
Row menu: View transactions (opens Bills filtered to the invoice) and Open in ShipBob. See Reconcile ShipBob invoices.
Webhooks
Three views: Configuration (the webhook address and the 13 subscriptions, with Refresh and Re-subscribe All), Events (every notification received, with its payload and replay), and Tester (for SKU.io's test environments). See Check ShipBob webhooks and activity for every column.
Activity Log
Changes to the connection and its records. Columns are Entry, Date, User, Event, Source, Subject, and Details, with Event and Source filters. See Read the activity log.
Settings
Four tabs:
| Tab | Holds |
|---|---|
| General | Sync Start Date, Fallback ShipBob shipping method, and Delete Integration |
| Connection | Connection Status with Test Connection, Integration Name, Environment, the Personal Access Token, and Write Channel, which you can change after a test |
| Sync | Enable automatic syncing and the Entities to Sync switches |
| Financial | Record shipping costs, Freight line type, Billing sync, and Fee mapping |