ShipBob: Returns and receiving

Stock moves into ShipBob two ways besides your own orders: customers send parcels back, and suppliers deliver to a fulfillment center. ShipBob tracks the first as returns and the second as warehouse receiving orders (WRO). SKU.io brings both in as read-only lists, so you can follow them next to your orders and purchase orders without signing in to ShipBob.

You create returns and receiving orders in ShipBob, not in SKU.io. Nothing on these two tabs changes your SKU.io stock. ShipBob's counts reach SKU.io through the Inventory tab, and you decide when to correct SKU.io.

To…	Go to…
see what customers sent back, what ShipBob was asked to do with it, and what it cost	Review ShipBob returns
check a supplier delivery against what was expected, download box labels, and see where the receiving fee goes	Review ShipBob receiving orders
see how return and receiving fees reach orders and purchase orders	How ShipBob billing attribution works