ShipBob statuses reference

The ShipBob integration shows several separate sets of statuses. Most mirror what ShipBob reports. The bill and invoice statuses are SKU.io's own. This page lists every value in each set, its color, and what it means.

Order statuses

Shown in the Status column of the Orders tab and on an order's detail page. These are ShipBob's own order statuses, mirrored as ShipBob reports them.

Status	Color	Meaning
Processing	Blue	ShipBob accepted the order and is working on it.
Exception	Red	ShipBob can't ship the order. The shipment's status detail says why, for example Out of Stock.
On Hold	Orange	ShipBob is holding the order, for example over an invalid address.
Partially Fulfilled	Amber	Some of the order's shipments have shipped and others haven't.
Fulfilled	Green	Every shipment has shipped.
Completed	Green	ShipBob has closed the order.
Cancelled	Red	The order was cancelled, in ShipBob or from SKU.io.
Import Review	Amber	ShipBob is reviewing the order before it accepts it.

You can't cancel an order from SKU.io once it's Fulfilled, Completed, or Cancelled.

An External chip next to the status marks an order that came from one of your other ShipBob channels, such as your own store connection, rather than from SKU.io. SKU.io shows it for reference but can't change or cancel it.

Shipment statuses

Shown in the Status column of the Shipments tab and on a shipment's detail page. One order can have several shipments when its items ship from more than one fulfillment center.

Status	Color	Meaning
None	Grey	ShipBob hasn't given the shipment a status yet.
Processing	Blue	ShipBob is picking and packing the shipment.
Label Created	Dark blue	ShipBob created the shipping label. SKU.io treats the shipment as shipped and records it as a fulfillment.
Completed	Green	The shipment left the fulfillment center. SKU.io records it as a fulfillment and passes the tracking to the sales order.
Exception	Red	ShipBob can't ship it. Read the Status Detail for the reason.
On Hold	Orange	ShipBob is holding it. Read the Status Detail for the reason.
Cancelled	Red	The shipment was cancelled.
Clean Sweeped	Blue-grey	ShipBob closed the shipment out without shipping it.
Import Review	Amber	ShipBob is reviewing the shipment before it starts work.

Only two shipment statuses record a fulfillment on the sales order: Completed and Label Created. Don't confuse Label Created, a status, with Labeled, a status detail below. Labeled marks a step in packing and doesn't record anything.

Shipment status details

Shown in the Status Detail column of the Shipments tab and on the shipment's timeline. ShipBob adds a status detail to say where a shipment is, or why it's stuck. The color shows the stage.

Status detail	Color	Stage	Meaning
Picked	Blue	Pick	Items were pulled from the shelf.
Packed	Dark blue	Pack	Items were packed.
Labeled	Dark blue	Pack	The shipping label was applied.
In Transit	Green	Transit	The carrier has the parcel.
Out for Delivery	Green	Transit	The carrier is delivering it today.
Delivered	Green	Transit	The carrier delivered it.
Delivery Exception	Red	Exception	The carrier couldn't deliver it.
Out of Stock	Red	Exception	ShipBob can't allocate the units the order needs at the fulfillment center it assigned.
Unknown SKU	Red	Exception	ShipBob doesn't recognize a product on the order.
Invalid Address	Red	Exception	ShipBob can't ship to the address.
Missing Tariff Information	Red	Exception	An international shipment lacks the customs details ShipBob needs.
Manual	Red	Exception	ShipBob staff put the shipment on hold by hand.
No Package Preference Set	Red	Exception	ShipBob has no packaging set for an item.

A status detail ShipBob adds that isn't in this list shows as its number. Picked, Packed, and Labeled are milestones only. They don't change the fulfillment order in SKU.io. For what to do about each exception, see ShipBob troubleshooting.

How ShipBob statuses reach your sales order

SKU.io doesn't copy ShipBob's statuses onto the sales order. When a shipment ships, SKU.io records a fulfillment on the sales order with its tracking number. Until then, the fulfillment order shows its request status, such as Submitted or Rejected. See the fulfillment status reference.

Return statuses

Shown in the Status column of the Returns tab.

Status	Color	Meaning
Awaiting Arrival	Blue	ShipBob expects the return but hasn't received it.
Arrived	Dark blue	The return reached the fulfillment center.
Processing	Amber	ShipBob is inspecting the items.
Completed	Green	ShipBob finished with the return. Its items were restocked, quarantined, or disposed of. Open the return to see what happened to each item.
Cancelled	Red	The return was cancelled.

Awaiting Arrival, Arrived, and Processing count as open returns on the dashboard's Open Returns card.

The Return Type column shows Regular for a return the customer sent, or Return to Sender for a parcel the carrier brought back undelivered.

Receiving order statuses

Shown in the Status column of the Receiving tab. A receiving order is a shipment of your stock into a ShipBob fulfillment center.

Status	Color	Meaning
Awaiting	Blue	ShipBob expects the shipment but it hasn't arrived.
Partially Arrived	Amber	Some of the boxes arrived.
Arrived	Dark blue	The shipment arrived.
Processing	Amber	The fulfillment center is counting it and putting it away.
Completed	Green	Everything was received and put away.
Cancelled	Red	The receiving order was cancelled.

Every status except Completed and Cancelled counts on the dashboard's WROs In Progress card.

Bill statuses

Shown in the Status column of the Bills tab. A bill is one charge, credit, or payment from ShipBob. The status says where SKU.io put its cost.

Status	Color	Meaning
Attributed	Green	SKU.io put the cost on a sales order, a product, a purchase order, or a monthly storage or receiving cost entry. Attributed To names it.
Pending	Blue	SKU.io is waiting for something, usually a shipment that hasn't synced yet. It retries on its own.
Unattributed	Amber	SKU.io couldn't find what caused the charge. The cost is kept as overhead and never spread onto products. Attributed To gives the reason.
Excluded	Grey	Not a cost, such as a payment to ShipBob. It counts only in invoice reconciliation.
Re-attributing	Blue	SKU.io is working out the bill's cost again after a setting changed.
Voided	Grey	Someone marked the bill void because ShipBob dropped the charge. It isn't counted anywhere until someone clicks Unvoid.

The Status filter offers Attributed, Pending, Unattributed, and Excluded.

Unattributed reasons

Shown in the Attributed To column of an unattributed or pending bill, followed by the cost entry that holds it. The Unattributed Reason filter uses the same labels.

Reason	What happened
Order not imported	The charge belongs to an order SKU.io doesn't have, usually one from a sales channel you don't import, such as your own store's ShipBob connection. The channel name follows the reason.
Order not found	The charge was matched to a sales order that has since been deleted.
Shipment not found	The shipment hasn't synced, or isn't linked to a SKU.io fulfillment. On a pending bill this reads Shipment not found · retrying.
Return not found	The return hasn't synced, or lists no returned items.
Product unmapped	A storage charge for a ShipBob product that isn't mapped to a SKU.io product.
Purchase order not found	A receiving fee whose purchase order number matches no SKU.io purchase order, or matches more than one.
Ambiguous order	The store order number matches more than one sales order from the same channel.
No reference	ShipBob sent the charge without saying what it was for.
Kept unattributed by fee mapping	Your fee mapping keeps this fee type unattributed, or the matching Attribute switch on Settings → Financial is off.
Accounting period locked	A receiving fee couldn't be added to its purchase order's landed cost because the purchase order's receipts fall in a locked accounting period. This happens only when Capitalise receiving fees into PO landed cost is on.
Voided manually	Someone marked the bill void.
Exchange rate missing	The exchange rate for the charge date isn't published yet.

A pending bill becomes unattributed, with the same reason, if it's still waiting 14 days after the charge date. To fix each reason, see Review ShipBob bills and fix unattributed charges.

Invoice reconciliation statuses

Shown in the Status column of the Invoices tab. SKU.io compares each ShipBob invoice with the bills that make it up.

Status	Color	Meaning
Reconciled	Green	The bills add up to the invoice amount, to the cent.
Variance	Red	The bills don't add up to the invoice. The Variance column shows the difference.
Awaiting transactions	Blue	ShipBob hasn't listed the bills on this invoice yet. The next bill sync checks again.

Invoice accounting statuses

Shown in the Accounting column of the Invoices tab.

Status	Meaning
Posted	The invoice is posted to your ledger.
Draft	SKU.io created the journal entry but it isn't posted yet.
Queued	SKU.io is about to create the journal entry.
Not posted yet	SKU.io hasn't created the journal entry yet. It posts the invoice once its charges have been attributed and the invoice reconciles.
Blocked	Posting failed. Hover the chip to read why.
Not posted	The invoice is a payment. Payments are never posted, so you reconcile them against your bank.
Off	Post ShipBob invoices to accounting is off for this connection.

Webhook subscription statuses

Shown in the Status column of Webhooks → Configuration.

Status	Color	Meaning
Active	Green	ShipBob sends this notification to SKU.io.
Pending	Amber	SKU.io is registering the notification with ShipBob.
Failed	Red	ShipBob refused the subscription. Last Error says why. Click Re-subscribe All to try again.

Webhook event statuses

Shown in the Processed column of Webhooks → Events.

Status	Color	Meaning
Processed	Green	SKU.io acted on the notification.
Pending	Amber	SKU.io hasn't acted on it yet. The Processed filter counts it as Not Processed.
Failed	Red	SKU.io tried and hit an error. Hover the Error chip to read what. Replay it once the cause is fixed. The Processed filter counts it as Not Processed.

See Check ShipBob webhooks and activity.

Mapping states

Where	Chip	Meaning
Products tab, Mapping column	Mapped	The ShipBob product is linked to a SKU.io product, so its stock counts.
	Needs Review	More than one SKU.io product matched, so SKU.io didn't choose. Map it by hand.
	Unmapped	No SKU.io product is linked. Its stock is invisible to SKU.io.
Warehouses tab	Unmapped	The fulfillment center isn't linked to a SKU.io warehouse. Its stock can't be compared with SKU.io.
Shipping Methods tab	Unmapped	No SKU.io shipping method is mapped to this ShipBob service.
	Default	The default service in your ShipBob account. SKU.io doesn't fall back to it. An order whose shipping method isn't mapped uses the Fallback ShipBob shipping method on Settings → General.
	Active / Inactive	Whether ShipBob still offers the service.

Connection status

Where	Chip	Meaning
Dashboard, Sync Status card	Connected (green)	ShipBob accepts the API token.
	Invalid credentials (red)	ShipBob rejected the token. A red ShipBob credentials are invalid banner with Fix in Settings appears at the top of the Dashboard. Syncing stops until you save a token that works. See ShipBob troubleshooting.
Settings → Connection	Connected	Test Connection just succeeded.
	Connection failed	Test Connection just failed. A message says why.
	Active	Automatic syncing is on. You haven't tested the connection on this visit.
	Configured	Automatic syncing is off. You haven't tested the connection on this visit.