ShipBob: Orders and shipping

When you submit a fulfillment order from a ShipBob warehouse, SKU.io creates an order in ShipBob. ShipBob picks, packs, and ships it, sometimes as several parcels from different fulfillment centers. Each parcel comes back to SKU.io as a shipment with tracking. These pages follow that round trip and cover what to do when it stalls or the order has to change.

To…	Go to…
understand what happens between Submit and the tracking number reaching your sales channel	How orders flow to ShipBob
find a ShipBob order, sync fresh data or pull one order, read the order page, and fix an order ShipBob rejected	Find and review ShipBob orders
follow each parcel, read its timeline, and clear exceptions and holds	Track ShipBob shipments and exceptions
correct an address before ShipBob picks the order, cancel it, or see what happens when it's cancelled in ShipBob	Change or cancel a ShipBob order

To send a fulfillment order to ShipBob in the first place, see Dispatch to a fulfillment provider.