Release Notes

A reseller who ships to California, Texas and Florida needs a certificate for each state, but until now a customer could hold only one exemption, and ticking Tax exempt took tax off every order they placed, even when their certificate had expired or covered a different state. That's exactly what a sales tax audit finds. Resale and tax exemption certificates gives each customer a set of certificates with their states, dates and documents. An order is created without tax only when an approved, in-date certificate covers the state it ships to, and every order shows why it was or wasn't taxed.

Walmart pays you every two weeks: one deposit for all your sales, minus commission, refunds, return-shipping charges and fees. Booking each order as its own invoice never adds up to what actually lands in your bank, so reconciling Walmart becomes a monthly chore of spreadsheets and adjusting entries. Walmart settlements fixes that. SKU.io imports Walmart's reconciliation report for every deposit and posts it to your books as one sales invoice and one fee bill that add up to the deposit to the cent. It works like Shopify and eBay payouts, so every channel now reconciles the same way.

If your warehouse prints its labels in ShipRush, every order used to mean typing it into ShipRush by hand, then copying the tracking number back so your sales channel could tell the customer it shipped. Label costs stayed in ShipRush, and nothing stopped the warehouse from shipping an order you'd already cancelled. The ShipRush integration connects the two. SKU.io keeps an order feed that ShipRush picks up on its own schedule, your team rate-shops and prints in ShipRush as usual, and each label comes straight back to SKU.io as a shipment.

Ship with Walmart gives you Walmart's negotiated carrier rates, and Walmart regularly adds shipping credits on top. But if a 3PL packs your Walmart orders, a label you buy yourself never reaches them, and they buy their own postage anyway. So you either skip Walmart's rates or pay for shipping twice. Walmart labels for 3PL orders closes that gap: SKU.io buys the Walmart label for each order going to your 3PL, sends it to them with the order, and tells them plainly to ship on it.

A thousand units at a fulfillment center in California do little for a buyer in Ohio. Marketplaces place your stock where it suits them, and until now SKU.io showed it as one number per network, so you couldn't tell that most of a SKU sat on the West Coast while a third of its buyers live in the East. Regional coverage adds that missing view to the Send Planner. For every SKU and network, it estimates the share of buyers within two days of your stock, shows which regions are thin, and shows what this plan's send does about it. You can also play back how your stock spread over the last months.

Most merchants arrive at SKU.io with their 3PL or shipping app already plugged straight into their store. Moving that channel over to SKU.io used to be a careful, manual hand-off: switch off the provider's store connection, work out which was the last order it imported, wait for that order to ship, and only then let SKU.io start sending. Get the timing wrong and an order goes to the warehouse twice — and the customer gets two parcels. Provider cutover turns that hand-off into a guided step on every shipping provider, and SKU.io now refuses to send an order your provider already has, so you never ship an order twice when you switch to SKU.io.

SKU.io's AI features can help with orders, inventory, purchasing and reports. They are much easier to switch on once you can say exactly what the AI is allowed to look at. Many teams are happy for AI to read their catalog and stock, but would rather it never sees a customer's name, email or address. AI data access controls let you decide what SKU.io's AI can see, who on your team can use it, and they keep a record of every AI action.

SKU.io already tells you where you owe sales tax. Acting on it has meant exporting a report and re-keying it into a filing service, which only ever sees the one channel it's connected to. Wholesale and B2B orders you create in SKU.io aren't on any channel, so a filing service connected to Shopify or Amazon never sees them at all. Numeral is now a SKU.io integration. Connect your own Numeral account, and SKU.io sends it every sale and credit from every channel, including the orders you create in SKU.io. Numeral then handles your registrations, filings and payments.

Many of the retailers you wholesale to don't want to hold your stock at all. They sell it on their own store and want you to ship each order straight to their customer, without a price or your name on the box. Until now that meant re-keying orders from emails and spreadsheets, hand-swapping packing slips, and chasing tracking numbers to send back. Dropship for retailers turns this into a proper program. You switch it on per retailer and choose how they send you orders. SKU.io ships each one blind, under the retailer's branding, and every shipment's tracking goes back to them automatically.

The emails SKU.io sends for you, such as order confirmations, shipping updates and purchase orders, are often the first thing a customer or supplier sees from your business. Until now, changing one meant hand-editing HTML in a small text box and hoping it looked right in an inbox. Email templates has been rebuilt around an AI assistant: describe the change in plain English, watch a live preview update with a real order, and save when you're happy. The assistant edits the words and the design together, and one change can be applied to every email that needs it.