2 posts tagged with "Support"

Every support ticket tells you something: a screen that confuses people, a setting nobody understands, an integration that keeps tripping up. Spread across a year of conversations, though, the pattern is hard to see, and you usually have to ask us for a summary. Support Insights lets you build that summary yourself. Pick a date range and SKU.io produces a report that crosses three things: what your team asks us about, which parts of SKU.io you actually use, and how our servers performed over the same period. The result is a short, ranked list of findings that says where the pain is and whether it's on our side or yours.

Something looks wrong on an order. You open a separate support portal, sign in again, and then try to describe from memory which screen you were on, which record, and what you clicked. Half the reply thread is us asking for the details you already had in front of you. From today, support lives inside SKU.io. Press the help icon — or N — on the page where you noticed the problem, and the ticket arrives with that page, that record, your browser and your recent steps already attached. Every ticket anyone at your company raises is listed under Support, where you can follow it, reply, and bring a colleague in.