Fulfillment status reference
A fulfillment order carries two independent states, plus a lifecycle. This page maps all of them.
Status — the fulfillment's own progress
Open → Partially shipped → Closed. Status tracks how much of the fulfillment order has actually shipped, regardless of any provider.
Request Status — the provider round-trip
The state of the request to the fulfillment provider (carrier / 3PL) — whether the order has been dispatched to them:
| Request Status | Meaning |
|---|---|
| Unsubmitted | Never sent to a provider. Historical backfilled orders usually show this — they were fulfilled before the dispatch flow existed. |
| Submitting | The hand-off request is in flight. |
| Submitted / Accepted | Handed to the provider (and, for Accepted, confirmed by them). |
| Rejected | The provider refused the request — the order lands in Needs attention. |
| Cancellation Requested / Cancellation Rejected | A cancellation is with the provider / was refused. |
Bulk cancellation only touches never-submitted or provider-rejected orders (releasing their reserved inventory); submitted, shipped, or terminal orders are skipped.
Lifecycles and their board stages
| Lifecycle | Stages |
|---|---|
| Push 3PL | Awaiting dispatch → Submitting → Submitted / Accepted |
| Pull 3PL | Awaiting release → Released → Downloaded → Acknowledged |
| Manual | Awaiting fulfillment |
| Pickup | Awaiting dispatch → Awaiting Pickup |
| Channel-Imported | Channel processing |
| (any) | Needs attention — errored or rejected |
The list also carries Mergeable / Merged chips for fulfillment orders that can be (or have been) combined.
Aging
The board ages cards by order date or submission date, with thresholds of 1, 3, 7, 14, or 30 days.
Related
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