Support

Support tickets at sku.io don’t go to a call center. They go to the small team that builds the product — often the founder. If your issue needs a code change, it gets fixed in the codebase, and most fixes ship in days, not release cycles.

Read the documentation

The user documentation covers the platform end to end — setup, workflows, how each module behaves, and the release notes. Developers and AI agents get their own portal at developer.sku.io: the full API reference, quickstart guides, the API changelog, and agentic skills.

Open a ticket

Go to the support portal

Describe what you expected and what actually happened, and include order numbers, SKUs, or screenshots where relevant. The more specific the ticket, the faster the answer.

Learn the platform

Feature overviews for each area of the system:

• Supply Chain Management
• Business Intelligence
• Purchasing Optimization
• Accounting
• Sales Channel Management
• Product Management
• Inventory Management
• Order Management

Questions about plans and pricing: see Pricing.

Talk to the founder

Haven’t seen sku.io in action yet, or have a question a ticket can’t answer? Every demo is with the founder. Book a demo or contact us.