Repairs & Warranty: Customer claims

A claim doesn't have to start with your team typing it in. This section covers every other way one reaches SKU.io: your own public Start a repair form, a wholesale buyer on the Customer Portal, and a connected help desk, claim-form tool, returns/warranty app, or your own system through the API. However a claim arrives, it lands as a repair in Requested, ready for someone to triage.

To…	Go to…
turn on the public claim form, write its copy, and link it from your store	Set up the customer repair portal
see the public claim form the way your customers do	Request a repair from the public claim form
see how a wholesale buyer requests a repair from the Customer Portal	Request a repair from the Customer Portal
take in claims from Gorgias, a claim form, Loop, AfterShip, Corso, Claimlane, or your own system	Connect a returns or warranty app