Repairs & Warranty: Take in and work repairs

This section covers the day-to-day work of running a repair or warranty claim: logging a new one, turning a customer return into a repair without a separate trip, finding the unit you need on the list or the board, and working it through diagnosis, parts, and the bench. Start with New repair when a customer calls or ships something in directly. Use Send to repair instead when the piece arrived as a return. Either way, the piece ends up on the Repairs list and Board, ready to diagnose and work.

To…	Go to…
log a new repair or warranty claim, with or without an order on file	Create a repair
turn a customer return into a repair at the Receive Station, without a separate trip	Send a return to repair
find a repair on the list or the board, filter, and act on several at once	Find and manage repairs
diagnose a unit, fit parts, run the timer, and work it from the bench	Diagnose and work a unit
pull every repair into a spreadsheet	Export repairs