Repairs & Warranty: Resolve and return

Once a piece has been diagnosed and worked on the bench, this is where the repair finishes: choose its outcome, record and bill what it cost, get it moving again, and keep the customer posted — including on the status page they see for themselves.

To…	Go to…
decide how a piece leaves the repair — repaired, a part sent, replaced, refurbished or credited — and hand ownership of it back and forth	Resolve a unit
read what a repair has cost, add or reclass a cost line, and quote out-of-warranty work	Quote, cost and bill a repair
buy or log a shipping label in any direction, and issue, return or sell a loaner	Ship repairs and manage loaners
message the customer, link a support ticket, and see what they see on their own status page	Keep the customer in the loop