Customer Portal: Dropship on the portal

For retailers on the Customer Portal

These pages are for retailers who send orders through their supplier's Customer Portal. If you run SKU.io yourself and want one of your own suppliers to ship an order for you, see Create a dropship request.

These pages are written for retailers: businesses that buy from a supplier on the Customer Portal and sell online. With dropship turned on, you (the retailer) send each of your customer's orders to your supplier, and your supplier ships it straight to your customer, with your brand on the packing slip and no prices. You work from the Dropship item in the portal's menu.

Suppliers: you can send these pages to your retailers as they are.

To…	Go to…
understand what dropship gives you, the ways to send orders, and where everything is on the portal	How dropship works on the portal
send one order to your customer from the portal checkout	Place a dropship order at checkout
send many orders at once from the template or a Shopify order export	Upload dropship orders from a CSV
see what's due and late, find tracking, cancel an order or start a return by your order number	Track, cancel and return dropship orders
connect your store with the availability feed and an API key	Connect your store with the dropship API and feed
change the name, logo and message on your packing slips	Edit your packing-slip branding
look up a CSV column, an order rule, an error message or a status	Dropship orders reference

Suppliers set dropship up for each retailer from the staff app. See Dropship for retailers.