Customer Portal: Dropship for retailers

Not supplier dropship

These pages are about shipping your retailers' orders to their customers. If your supplier ships orders for you, see Create a dropship request.

Some of your wholesale customers are retailers who sell online but don't hold stock. With dropship for retailers, a retailer sends you each of its customers' orders, and you pick, pack and ship the order straight to that customer. The parcel goes out blind: the packing slip carries the retailer's brand, never yours, and no prices. You set this up per portal account on its Dropship tab, and on screen these orders are marked Dropship for customer.

To…	Go to…
understand how a retailer's orders reach you, why they ship blind, and how the ship-by date works	How dropship for retailers works
turn dropship on for a retailer and set its branding, fees, shipping, ship-by SLA, tracking and billing	Set up dropship for a retailer
send order, shipment, cancellation and hold updates to a retailer's own system with a signed webhook	Send dropship updates to a retailer's system
find, approve and ship dropship orders each day, clear holds, and handle cancel requests and returns	Work dropship orders
see which retailers ship on time, how fast you ship, and which orders are late	Track dropship performance
look up any field on the Dropship tab and what it does	Dropship settings reference

Your retailers work from the Dropship pages of the Customer Portal. Their own guide, which you can send them, is Dropship on the portal.