Returns (RMAs & Sales Credits): Process returns

This section covers the day-to-day work of a customer return, from authorizing it to putting money back. Start with how the RMA, the return receipt, and the sales credit fit together. Then create credits, process and receive returns under Orders → RMAs, link blind parcels, import returns in bulk, and send replacements or exchanges.

To…	Go to…
understand which return step restocks and which one refunds	Returns, credits, and refunds
create a sales credit and allocate it against what's owed	Create & allocate a sales credit
authorize, ship back, and receive a customer return	Process a customer return (RMA)
scan returns into stock at the Receive Station	Receive returns at the Receive Station
link parcels that arrived without an RMA	Link unmatched (blind) returns
create many RMAs at once from a spreadsheet	Import RMAs in bulk
send a replacement or turn a credit into an exchange	Resend and exchange an order